We understand that every order you place is an expression of trust in our products and services. That's why we make a solemn promise: "Your Order is our top priority." From the moment you select your desired items to the instant they arrive at your doorstep, we put your satisfaction above everything else. Our dedicated team works tirelessly to ensure that each stage of your shopping experience is seamless, convenient, and swift.

Most orders are processed and shipped the next business day, but not all of them. Some orders take an additional 1-2 business days before they are processed and shipped. International package Duties and taxes to be paid by the recipient. All shipping days are measured in business days and depend on location. If the destination is outside a major metropolitan area, delivery time may increase. Business Days are Monday to Friday (non-holiday).

We offer international shipping to the whole world. International shipping is available to all countries and is FREE as long as you make a minimum purchase of $99 otherwise a minimum shipping cost of $39 will apply if in Canada, and $59 will apply to the rest of the world. Taxes and duties are paid for by the receiving party. We don't accept returns from international customers unless we sent a damaged item or we sent the wrong item.

If you are local to our pickup location (Los Angeles, CA) we offer curbside pickup as an option. When your order is ready, we will send you an email with instructions on what to do next. Bear in mind, this is curbside pickup only. We do not have a physical store to try on merchandise, browse, or similar. Please stay in your vehicle and someone will come down to drop off your order for you.

The Dress Outlet has integrated fraud filters to protect our customers from any suspicious or fraudulent charges. If your order is flagged for review by our fraud prevention system, we will request additional information before processing it. You will be contacted as soon as possible about this matter, and we ask that you contact us back immediately to verify your order and to avoid any further delays. Any order held by our fraud prevention system for verification purposes may be delayed until the necessary information is received and the confirmation process has been completed. Any shipping delays or additional upgrades caused by this verification process are the customer's responsibility.