Can I get a refund?
Yes, for eligible regular-price items. Refunds have a 20% restocking fee. Sale, final-sale, exchanged, store-credit, and international purchases aren’t eligible for refunds.
Returns & exchanges
The right dress should feel right.
If it doesn’t, our team is here to help you explore your available options. Please contact us within 7 days of delivery to begin.
Begin a returnYour options at a glance
Let’s find the best next step.
Not sure what’s best for your order?
Talk with our team before submitting your request.
How to make a return or exchange
Four simple steps
1
Contact us within 7 days of delivery
Reach us by phone, email, live chat, or the returns portal.
2
Wait for approval
We’ll review your request and confirm eligibility. Special-order items may have a higher restocking fee; we’ll let you know first.
3
Ship it back within 14 days
Return shipping is your responsibility. Late items will be refused and returned at your expense.
4
We process your resolution
Once received and inspected, we’ll issue your refund, exchange, or store credit.
The full policy, in plain language
A few helpful details
What items are not returnable?
Items marked SALE or FINAL SALE, items received through an exchange, items purchased with store credit, and international orders (unless we sent the wrong dress).
Are there any other fees?
Special-order items may have a higher restocking fee. We will notify you before anything is finalized. You are responsible for return-shipping costs.
What should I know about store credit?
It is issued as a digital gift card with a tracked balance and 5-year validity period. It can only be used once at thedressoutlet.com; items bought with it are final sale. Store credit is not redeemable for cash, except where required by California law. Expired, lost, stolen, or damaged cards cannot be extended, reissued, or replaced.
Shipping rates & delivery times
Plan for your delivery
Allow 1–2 business days for order processing before shipment.
Delivery estimates begin when your order ships, not when it is placed. Orders of $500 or more require a signature upon delivery.
USA
| Option | Cost | Estimated delivery |
|---|---|---|
| Orders $29+ | FREE | 3–5 business days |
| Standard | $9.95 | 3–7 business days |
| Expedited | $39.99 | 2–3 business days |
International
| Option | Cost | Estimated delivery |
|---|---|---|
| Orders $199+ | FREE | 3–10 business days |
| Canada | $39.99 | 3–8 business days |
| Worldwide | $59.99 | 3–5 business days |
Please note: Delivery times are estimates, not guarantees. Weekends and holidays are not business days, and weather or carrier disruptions can cause delays. Certain designers require additional lead time; check the individual product page for its shipping timeframe before ordering.
This policy complies with California law, which requires gift cards and store credits to remain valid for at least 5 years from issuance. We reserve the right to amend these terms; changes take effect when posted. By completing a purchase on thedressoutlet.com, you agree to these terms. Questions? Call (213) 642-1003, email info@thedressoutlet.com, or start a live chat.