Returns & Exchanges
Return/Exchanges
We understand that when you need to exchange a dress, you would like to have your dream dress asap. There is no restocking fee for exchanging a dress. Therefore our turn around time for exchanges is fast to make sure you have your dress in time. Please allow us 3-5 business days to process and ship your exchange.
To return or exchange your dress, a Return Authorization is required. Returns and Exchanges must be requested within 5 days of receiving the order. We charge a 20% restocking fee for returned dresses or you can choose a store credit and will receive the full amount. Please keep in mind that we do no profit from the restocking fee and it is solely to ensure our low prices which are 60% less than department stores. Whether it is a return or an exchange, a return label is not provided when submitting a Request Authorization, including international orders.
Contact Us
If you need any assistance regarding returns or exchanges and would like to speak to a dress expert please contact us.
Exchange
We at The Dress Outlet understand that ordering a dress online can be challenging. If you receive a dress that doesn't fit, please notify us immediately and we will do everything in our power to get you the size that will work for you.There is no restocking fee if you are exchanging a dress for a different size, but it must be the same style and color that you originally ordered, and the listing must show the size as being available (we do not guarantee availability until the original dress purchased actually is received by our warehouse). The dress that you request for an exchange is based on availability. If the dress is sold out by the time we receive your dress back we will do our best to find an alternative for you and inform you.Upon receiving the dress back, we will exchange it for you. Items can only be exchanged once. If the exchange is not as wished, you can return the item for a regular refund or store credit and place a new order. Please allow 2-3 business days for us to exchange the dress from the time we receive it back.
Refund
We at The Dress Outlet take personal pride in our customer service and ability to get you the perfect dress. We relish the opportunity to correct and/or help with any issues you might have.If you wish to return a dress, please notify us immediately. You have 14 days from the time you receive the dress to return it back to us. Any dress received after the 14 days will be refused.All returns for a refund will be charged a 20% restocking fee. Please note: we do not profit from the restocking fee. This is a fee that our supplier charges us and is part of our contract.All dresses are fully inspected before exchanges or refunds are issued. The item must be in the original condition with the tags attached to the dress. No items will be accepted that have been worn, soiled, flawed, smell of cigarettes, perfume, other odors or are covered with animal hair. If your item does not pass the inspection, item will be returned to buyer at buyer's expense.Please keep in mind that we do not have you here to measure the dress against your body. Sizing is not an exact science and we allow all of our customers to exchange their dress from one size to another with no restocking fee charge so that you can get the correct size, so full refunds will not be offered for dresses that don’t fit.Again, there is no restocking fee if you are exchanging the dress for a different size as long as it's the same style and color, and the listing shows that it is available. We cannot exchange a dress for a size that is not listed.We hand measure all of our dresses against the size chart before shipping please keep in mind most formal dresses will require some minor alteration in order for it to fit you perfectlyAll of our dresses come with a red security tag that states "Removal Of This Tag Renders This Garment Nonreturnable. Try the dress on first, and carefully inspect it before removing the tags.All Sale items are final sale. We do not accept any returns or exchanges on sale and clearance items.Please review this policy thoroughly. Our policy can be located on all of our listings. If you have any questions, concerns or problems, do not hesitate to contact us.The cost of return shipping has to be pre-paid by you and we will process your return within 3-5 business days of receiving it.
Store Credit
Store credit is available for the full amount of the order. Once we receive the returned merchandise, a store credit code will be emailed to you the next business day. Please note that the code expires after 45 days from the email. If you make a purchase with a store credit and it does not work out for you, may still be able to exchange within the 14 days of the order. The exchanged item becomes a final sale as we can only issue on code per order. No refunds to the original payment from the original order will be made. All orders placed with the store credit still adhere to all policies. If you are having any issues with the code or the purchase feel free to contact us.
Cancellations
After an order was placed by you, our warehouse gets ready to pack and ship it out as soon as possible so you can receive your dress right in time. In case you want to cancel an order before it was shipped please do within an hour after you placed your order since we charge a 10% cancellation fee otherwise.
