We at The Dress Outlet understand that ordering a dress online can be challenging. If you receive a dress that doesn't fit, please notify us immediately and we will do everything in our power to get you the size that will work for you.
There is no restocking fee if you are exchanging a dress for a different size, but it must be the same style and color that you originally ordered, and the listing must show the size as being available (we do not guarantee availability until the original dress purchased actually is received by our warehouse). The dress that you request for an exchange is based on availability. If the dress is sold out by the time we receive your dress back we will do our best to find an alternative for you and inform you.
Upon receiving the dress back, we will exchange it for you. Items can only be exchanged once. If the exchange is not as wished, you can return the item for a regular refund or store credit and place a new order.
Please allow 2-3 business days for us to exchange the dress from the time we receive it back.
Please understand that most formal dresses need some alteration in order for it to fit perfectly. If you need help locating a tailor or seamstress in your area, please let us know and we will recommend one in your area.
All Sale items are final sale. We do not accept any returns or exchanges on sale and clearance items.
Please review this policy thoroughly. Our policy can be located on all of our listings. If you have any questions, concerns or problems, do not hesitate to contact us.
The cost of return shipping has to be pre-paid by you and we will process your return within 2-5 business days of receiving it.
After an order was placed by you, our warehouse gets ready to pack and ship it out as soon as possible so you can receive your dress right in time. In case you want to cancel an order before it was shipped please do within an hour after you placed your order since we charge a 10% cancellation fee otherwise.