Nobody understands more than us when you need to have your dream dress ASAP. There is a 10% restocking fee for exchanging a dress with The Dress Outlet. Our turnaround time for a dress exchange is done quickly to ensure you have your dress on time. Please allow us up to 5 business days to process and ship your exchange order.
To return or exchange your dress, an RMA (Return Merchandise Authorization) number is required, otherwise we will not process an exchange or return. A return, or exchange must be requested within 5 days of the delivered date. Anything over 5 days from delivery, regardless of the situation, WILL NOT BE HONORED. We charge a 25% restocking fee for a returned dress. We also offer store credit with a 15% restocking fee. You can also visit our returns section https://www.thedressoutlet.com/pages/returns-verify to submit your RMA request.
Please bear in mind, The Dress Outlet does not profit whatsoever from restocking fees. The restocking fees are solely used to ensure that our prices are low.
If you are purchasing more than 1 piece, our customer experience team will be contacting you to confirm a restocking fee before shipping out your order. Because the order has multiple pieces, the restocking fee will vary from the original 25%.
While most orders will fall under the default 25% restocking fee, there are some orders that may be subject to a higher restocking fee than normal due to the dress being a special order. In either case, our customer experience team will reach out to you to confirm with you.
ALL RETURN SHIPPING COSTS ARE HANDLED BY THE CUSTOMER AND NOT THE DRESS OUTLET UNLESS THE DRESS IS DAMAGED, OR INCORRECT. IF THE DRESS IS DAMAGED, YOU NEED TO CONTACT US IMMEDIATELY. ALL ITEMS MUST BE RETURNED WITH ALL OF THE ORIGINAL TAGS, AND PLASTIC BAGS STILL INTACT AND ON THE DRESS. IF THE DRESS IS NOT RETURNED IN ITS ORIGINAL CONDITION, WE RESERVE THE RIGHT TO NOT HONOR THE RMA AND CUSTOMER WILL BE RESPONSIBLE FOR SHIPPING BACK TO THEIR ADDRESS.
ALL SALE ITEMS, AND CLOSEOUT ITEMS ARE FINAL SALE. NO RETURNS. NO REFUNDS. NO EXCHANGES. SALE/CLOSEOUT ITEMS WILL HAVE A RED "SALE" ON OUR WEBSITE, AND THE PRICE WILL BE COLORED IN RED INSTEAD OF BLACK AND YOU SHOULD SEE A WARNING AT CHECKOUT.Request a Return
If you need any assistance regarding returns or exchanges and would like to speak to a dress expert please contact us.Contact Us