FAQ

We accept returns for refund (25% restocking fee) or store credit with only a 15% restocking fee. Sale items are final sale and can not be returned or exchanged. You must request a return within 5 days of receiving your package.

We accept all common credit cards, Amazon Pay, Google Pay, Shop Pay, Paypal and your standard Credit/Debit

All product images available are on our website. We will not provide additional photographs if they are not already on the website.

Once your order has been processed, you will receive an email containing a tracking number that will let you know your order has been shipped.

Comodo, our secure software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts your credit card number so that it cannot be read as the information travels over the Internet.

Our site thedressoutlet.com is online ONLY! While we may open a store in the future, all of our dresses are available here on the website. Please feel free to call or send us a note with any product questions and we'll get back to you ASAP!

Most of our dresses are in stock! To find out if your dress is available, choose the size and color you would like from the product page and you will see the availability message. It is rare, but sometimes the availability of special order dresses can change after you make your purchase. If this happens, we contact you immediately.

If a dress is sold out and we do not have a listed ship date, then the item is sold out.

Every dress has a different size chart. Size charts are available on each product page on the line marked "Size". Be sure to check the size chart to get the best fit. Keep in mind you can always take a gown in if some areas are large, but you cannot let something out that is too small.

Email us at info@thedressoutlet.com for any other questions not addressed here, we'll get back to you right away.