We begin working on your order as soon as possible to deliver it to you in the quickest possible time! Due to that, we may only change or cancel an order if you call us within 1 hour of placing the order. Waiting in excess of an hour, your dress may have been packed and sent out. In case of an order cancellation that has already been processed, the 20 percent restocking fee can be charged to offset the cost of handling the order.

The majority of our active designers, such as R&M Richards, Dylan, and Davids, have a shipment time of 1 business day. In the case of other styles, it typically requires 120 days of business to complete. When it is out of our warehouse, it will take the delivery time based on the shipping mode that you selected at checkout. There is nothing to worry about. We are going to send you the email with a tracking number as soon as it is on its way, so you can track its movement.

Yes, we do! You see, we do know that you have to have a dress in a hurry sometimes, when you are going to a wedding or to a gala. When checking out, you will find that there are various shipping choices, such as regular, overnight delivery, etc. It is important to note here that the term "overnight" is used to mean after the 1-2 day processing period. In case you are really in a hurry, it is always better to call our customer service team in order to know whether we can meet your deadline.

This is the moment all international orders (orders shipped outside the USA) are Final Sale. This implies that they are non-exchangeable or non-renewable. The only exception is when the item that was received was damaged, or we accidentally shipped the wrong style. To make sure you fit perfectly in your purchased garments, we recommend that you confirm your measurements against our size charts first before shopping abroad.

We want you to have the ideal dress, and there are no additional costs or expenses for making exchanges!But when you want to get the dress back as store credit, it will give you the handling fee of 10 percent. In case you are refunding (which can only be done on the Dylan & Davids line), a restocking fee of 20 percent will be subtracted from the total. This assists us in maintaining our general prices at low levels for our customers.

Starting a return is easy. You only have to go to our Returns Portal on the site, type in your order number and email address, and follow the instructions. You will be in a position to decide whether you will be given store credit or be given another size. As soon as your request is granted, we will provide you with instructions on the shipment of the dress back to us. It is important to remember that the dress should not be worn or washed, and should still have all the original tags on it.

Due to the fact that we have numerous varieties of designers, the sizes may be different in every dress. What would fit a brand as size 8 may not fit a brand as size 8. To fit the best, find the link to the Size Chart on the individual product page of the dress you are in love with. Measure your bust, waist, and hips, and compare the figures to the chart. In case of in-between sizes, we normally suggest wearing the larger size as it is much more convenient to have a tailor shorten a dress in comparison to having it out.

Absolutely! This is because we think that every woman should look beautiful, irrespective of her size. We have individual plus-size and petite gowns sections. Our Plus Size line is for women who wear curves, whereas our Petite line is cut for women 5'4" and shorter. The filters on our search page allow you to quickly filter out the dresses you don’t need and only those that are in your size category.

Most formal gowns are designed long to suit various heights and the size of heels. You may have to have your dress slightly hemmed at the bottom unless you are very tall. Before deciding on whether or not to have alterations done on your dress, we suggest that you put on your dress with the specific shoes that you intend to wear to the party. Our dresses can be easily altered by most of the local tailors.

We attempt to make the checkout as easy as possible. All major credit cards (Visa, Mastercard, American express and Discover) are accepted. We do not exclude PayPal, Amazon Pay, or Google Pay either. You are also able to pay later in a financing option using Shop Pay and Afterpay, which will divide the total into smaller, interest-free payments.

You are our number one priority as far as security is concerned. The site of our business is constructed on the Shopify platform, which is based on the world's best technology for SSL encryption. This is the same security as large banks. We do not store or view your entire credit card information; it is handled safely and privately so that your information is not at risk of being hacked.

Your code is not working; check in the first instance that it is not out of date. In addition, it is important to mention that the majority of discount codes should not be used together with other discounts or on products that are already on clearance. The majority of codes are case-sensitive, i.e., you need to type them as is (such as SAVE10, without capital letters). In case you are not sure, send us a quick chat message!

100% of the dresses we are selling are authentic. Dress Outlet is a licensed dealer in all our brands. The designers deal with us one-on-one to deliver quality garments using actual satin, chiffon, and lace. You are not shopping with a fake copy of a product when you shop with us.

We do our best to ensure that the color of the dress is depicted in the photos. But due to the variation in settings in various computer monitors and phone screens, the color may appear a bit different in reality. As such, a royal blue may appear in a shade of darker or brighter on your screen, based on how bright your screen is. In case you are highly concerned about a particular shade, you can ask us for more information!

There is not enough of your size/favorite color, so there is no need to get desperate. You can frequently make subscriptions to the so-called Restock Alerts on the product page. All you have to do is enter your email address, and you will get a message when that particular dress is in stock again. As the fashion of wearing formal wear seasonally, certain forms of dresses might not be replenished, so we would suggest picking your favorite dress style when you see it!

 Don’t worry, it happens to the best of us! If you can’t remember your password, just go to the "Sign In" page and click on the "Forgot your password?" link. We will immediately send an email to your inbox with a link to create a new one. If you don't see that email within a few minutes, please check your "Spam" or "Junk" folder. If you are still having trouble getting into your account, just reach out to us, and we can help you reset it manually.

Yes, your privacy is incredibly important to us. We only collect the information necessary to process your order and get your dress to your doorstep safely. We do not sell your personal data or credit card information to third parties. If you sign up for our newsletter, we will only send you emails about our latest styles and exclusive sales. If you ever want to stop receiving those emails, you can click "Unsubscribe" at the bottom of any message, and we will remove you from the list immediately.

We love hearing from our customers! There are three easy ways to get in touch with our friendly support team:

1. Live Chat: Click the chat bubble on the bottom right of your screen for the fastest response during business hours.
2. Phone: Give us a call at 213-642-1003. We are happy to help you with sizing advice or order updates.
3. Email: Send us a message at support@thedressoutlet.com. We aim to reply to all emails within 24 business hours (Monday through Friday).

To make your FAQ page truly comprehensive and match the depth of high-end competitors, here are the five additional sections you requested. Each section contains three detailed questions and answers, written in a helpful, easy-to-understand tone.

"Final Sale" means that the item is yours to keep forever! These items are typically offered at a very deep discount, and because of the significantly low price, we cannot accept returns, exchanges, or offer store credit for them. You can identify these items by looking for the "Final Sale" tag on the product page or within your shopping cart before you check out.

 Unfortunately, no. We are unable to accept returns or exchanges on Final Sale items, even if the size isn't quite right. Because of this, we highly recommend that you double-check your measurements against the specific size chart for that dress before hitting the "buy" button. If you’re unsure, our customer service team is happy to help you pick the right size before you finalize your purchase!

 While we do not allow returns for change of mind or fit on Final Sale items, we stand by the quality of our products. If your dress arrives with a manufacturing defect or was damaged during shipping, please contact us within 48 hours of receiving the package. Send us a few photos of the damage, and we will work with you to make it right, either by sending a replacement or providing a solution.

Since it is not yet a service that we provide, we do not offer a formal gift-wrapping service. Nonetheless, our dresses are all taken under a lot of care and are packed in a protective bag to guarantee their delivery in excellent condition. When you are sending a dress as a gift, the piece of paper inside will indicate what you have ordered, but we guarantee that your recipient will be overly excited about the quality of the gown inside.

Yes! The best solution is to give a gift card allowing a person to choose a dream dress himself/herself. We provide online gift cards, which are sent immediately through the mail. They now have plain directions on how they are redeemed at the checkout and do not incur extra processing charges. It is an awesome last-minute gift to a graduate, a bride-to-be, or a birthday girl.

Membership to our rewards program is free of charge! It is how we express our gratitude for being a consistent customer. Creating an account on our site is all you have to do. After signing up, you will begin earning points on all of your purchases, which can be later redeemed as cash that is used to take a discount on future orders.

You get points on each dollar you spend at The Dress outlet. You may also obtain bonus points by becoming a follower on social media, leaving a review of a product, or celebrating a birthday! Once you accumulate enough points, you can make a log in to your account and can be given a special code, which is a discount code that you can use at checkout. It is such that you receive a portion of a reward whenever you go shopping to celebrate something.

We would like you to enjoy ample time to shop for your ideal dress! Generally, your points are good and valid for one year (12 months) after the date they were earned. Otherwise, they will go out of date. Don’t cry, though we will give you a polite email reminder before your points are going to run out, so that you do not miss out on your savings.

Our team of style experts is available to help you Monday through Friday, from 9:00 AM to 5:00 PM PST. We are closed on weekends and major holidays so our team can spend time with their families. If you reach out to us outside of these hours, we will get back to you as soon as we return to the office on the next business day.

We know your event is important, so we aim to respond to all emails within 24 business hours. During busy seasons (like Prom or Wedding season), it might take us just a little bit longer, but we promise we haven't forgotten you! To get a faster answer, make sure to include your order number and any photos if you’re asking about a specific item.

Yes, we are happy to help you place an order over the phone! If you’re uncomfortable entering your information online or just want a human being to confirm everything is correct, give us a call at 213-642-1003 during our business hours. We can walk you through the process, confirm the dress is in stock, and take your payment information securely.

 A Preorder is an order you make on a dress that is either being produced or is being carried to our warehouse, but it is not yet ready to ship. The preordering is an excellent concept since it puts the dress on hold. Most of our fashionable styles are selling out before they even reach the stores, hence pre-ordering would make you the first person to receive one!

You would see a product page of any preorder product with an estimated ship date. This is the day on which we project the dress to come out of our warehouse. It is just an estimation, but please remember that the designers sometimes complete the dresses earlier than usual, and there are also minor delays. We shall notify you through email in case of a drastic change of date.

 Yes, a preorder can be canceled and a full refund issued, provided that the item has not been shipped. Our standard return policy will take effect once the item has been shipped from our warehouse. If you change your mind about wanting the dress, we would like to ask you to call us soon so that we can halt the delivery and enable you to receive a refund within a short time.