Shipping, Returns & Exchanges
Everything you need to know about getting your order — and what to do if something isn't right.
Request a ReturnShipping rates & delivery times
Allow 1–2 business days for order processing before shipment.
Delivery times start from the date your order ships, not when it's placed.
Orders of $500 or more require a signature upon delivery.
Delivery times start from the date your order ships, not when it's placed.
Orders of $500 or more require a signature upon delivery.
USA
| Option | Cost | Est. delivery |
|---|---|---|
| Orders $29+ | FREE | 3–5 business days |
| Standard | $9.95 | 3–7 business days |
| Expedited | $39.99 | 2–3 business days |
International
| Option | Cost | Est. delivery |
|---|---|---|
| Orders $99+ | FREE | 3–10 business days |
| Canada | $39.99 | 3–8 business days |
| Worldwide | $59.99 | 3–5 business days |
All delivery times are estimates, not guarantees. Weekends and holidays are not counted as business days. Delays can occur due to weather, carrier disruptions, or other circumstances outside our control — we appreciate your patience when this happens.
Some dresses ship on a longer timeline depending on the designer. Certain brands require additional lead time before your order can be dispatched. Please check the individual product page before placing your order to see the specific shipping timeframe for that item.
What resolution you can get
Refund
Money back
Only on The Dress Outlet Collection. 20% restocking fee applies. Not available on Final Sale items.
Exchange
Different item
One exchange per order. No restocking fee. The new item is final sale — no further returns.
Store credit
Gift card
10% restocking fee. Valid 5 years. Items bought with store credit are final sale — one use only.
Important limits to know upfront
Refunds (money back) are only available on items from The Dress Outlet Collection. All other purchases are eligible for exchange or store credit only — not a refund.
Exchanges can only be done once per order. The item you receive in the exchange is considered final sale.
Store credit can only be used once. Anything purchased with store credit is final sale and cannot be returned or exchanged.
What is not returnable at all
Final sale — no exceptions
- Items marked SALE or with SALE in the product title
- Items marked FINAL SALE
- Items received through an exchange
- Items purchased with store credit
- All international orders (unless we sent you the wrong dress)
How to make a return or exchange
1
Contact us within 7 days of delivery
Reach us through any of these channels — no exceptions to this window.
Phone
Email
Live chat
Returns portal
2
Wait for approval
We'll review your request and confirm whether it qualifies. Special order items may have a higher restocking fee — we'll notify you before anything is finalized.
3
Ship the item back within 14 days of approval
You are responsible for return shipping costs. Items sent back after 14 days will be refused and returned to you at your expense.
4
We process your resolution
Once received and inspected, we'll issue your refund, exchange, or store credit.
Restocking fee summary
- Refund: 20% restocking fee
- Exchange: No restocking fee
- Store credit: 10% restocking fee
- Special order items: May have a higher fee — we'll notify you first
Gift cards & store credit
Your store credit is safe. It's issued as a digital gift card with a tracked balance and a 5-year validity period — plenty of time to find something you love.
Valid for
5 years
From the date it was issued or last reloaded. The expiration date is included in your confirmation email.
Restocking fee
10% deducted
Credit is issued for the amount you paid for the item, minus the 10% restocking fee.
Where it can be used
The Dress Outlet only
Store credit and gift cards can only be applied to purchases on thedressoutlet.com.
Cash value
Not redeemable for cash
Store credit cannot be exchanged for cash, except where required by California law.
- Final sale on use: Items purchased with store credit are considered final sale and cannot be returned or exchanged.
- No extensions or reissues: Once a gift card or store credit expires, it cannot be renewed or reissued. We encourage you to use it before the expiration date.
- Lost or stolen: We are not responsible for lost, stolen, or damaged gift cards. Treat your gift card like cash — we cannot replace it.
- Policy updates: We reserve the right to amend these terms at any time. Changes take effect when posted to our website.
This policy complies with California law, which requires gift cards and store credits to remain valid for a minimum of 5 years from the date of issuance. By completing a purchase on thedressoutlet.com, you agree to the terms outlined on this page. Questions? Call 213-642-1003, email info@thedressoutlet.com, or start a live chat on our website.