Order Tracking
Stay updated on your order every step of the way. Once your purchase has been processed and shipped, you will receive a shipping confirmation email containing your tracking number and shipment details.Tracking your package is simple. Just enter your tracking number in the tracking section above to view the latest delivery updates, shipping progress, and estimated arrival date.
4. Track your order
Enter your tracking number to check your shipment status anytime.
Important Information
Please allow 24–48 hours for tracking details to update after your order has shipped. Sometimes carriers need additional time to scan and update package information.If your tracking information has not updated after 48 hours or you have not received your tracking email, please contact our customer support team for assistance.
Frequently Asked Questions
Most orders for in-stock gowns will hit your doorstep within 3–7 business days, and if you’re dropping at least $29 on your order, we’ve got you covered with free ground shipping. If you need it in a hurry, we offer a 2–3 business-day expedited shipping option for a flat fee of $39.99 to get your fit there before the event. Most orders are packed up and ready to roll within 1 business day, though some designer items might take a hot minute longer to ship out.
We highly recommend locking in your order 2–3 weeks before your big night because it gives you plenty of breathing room for professional steaming or those last-minute alterations, so you aren't stressing. You can find all the nitty-gritty details on our full Shipping Policy page.
You can absolutely return your dress if it doesn't fit, provided you contact our support team within 7 days of delivery and ship it back within 14 days. To be eligible, your fit needs to be in original condition, meaning it's gotta be unworn, unwashed, and still rocking all those original tags because we can’t accept anything that’s been out on the town.
Just keep in mind that refunds are mainly for our Dylan & Davids collection, while most other styles are eligible for store credit or an exchange. Also, double-check that your gown isn't a "Final Sale" item or marked as "SALE" in the title, as those are non-returnable. A 20% restocking fee applies to refunds, and a 10% fee applies to store credit, so make sure to read our full Return Policy for the complete breakdown.
We definitely offer international shipping to select destinations, but you’ll want to check our official Shipping Policy page to see if we’re currently delivering to your specific location. Because international shipping is a whole different ballgame, those delivery timelines and costs vary significantly depending on where in the world you’re located.
Since customs and import fees are a real thing, you’ll need to peek at the policy page for the most up-to-date info on what those extra charges might look like before you check out. Everything you need to know about getting your fit delivered outside the States is laid out there, so you don't run into any surprises when your package is in transit.
Once your order hits the road, you’ll get a confirmation email sent straight to your inbox with a tracking number so you can keep an eye on your package in real time. Just take that number and plug it into the carrier's website to see exactly where your fit is at on its journey to you.
If you’re past the expected processing window and you still haven't seen a tracking email pop up, don't sweat it, just hit up our customer support team to get the lowdown. For any further questions or to check your order status, feel free to visit our Order Tracking Page for the full scoop.
You can easily secure your fit using any major credit or debit card, including Visa, Mastercard, and American Express, or you can keep it simple and pay via PayPal. We also offer other payment options depending on where you're located, so just take a look at the checkout page to see exactly what’s available for your specific region.
You don’t have to worry about your info getting into the wrong hands because every single transaction is locked down with secure SSL encryption. We keep things strictly professional and safe so you can just focus on finding the perfect gown without any stress about your payment details.
Need Help?
For any questions regarding your order status, shipping delays, or tracking issues, feel free to contact us through our customer support page. We’re here to help make your shopping experience smooth and stress-free.