Refund policy
Returns & Exchanges
The right dress should feel right. If it doesn’t, our team is here to help you explore your available options. Please contact us within 7 days of delivery to begin.
Your options at a glance
- Refund to original payment method: Available for eligible regular-price items, less a 20% restocking fee. Sale, final-sale, exchanged, store-credit, and international purchases are not eligible for refunds.
- Exchange: Available when eligible, with no restocking fee. One exchange is allowed per order; replacement items received through an exchange are final sale.
- Store credit: Issued as a digital gift card less a 10% restocking fee. Store credit is valid for 5 years from issue and may be used at thedressoutlet.com.
Return timing and process
- Contact us within 7 days of delivery to request a return or exchange.
- After approval, ship the item back within 14 days. Return shipping is the customer’s responsibility.
- Once received and inspected, we will process the approved refund, exchange, or store credit.
Additional terms
- Items marked SALE or FINAL SALE, items received through an exchange, items purchased with store credit, and international orders are not returnable or exchangeable, except where we sent an incorrect item.
- Special-order items may have a higher restocking fee. We will notify you of the details before anything is finalized.
- Store credit is not redeemable for cash, except where required by law.
Questions? Call (213) 642-1003, email info@thedressoutlet.com, or contact customer care.