How we process your order

Prom Dresses Fitted Slit Long Formal Pleated Prom Dress Navy

Order Processing

How long does order processing take?

Our standard order processing time is typically 1 to 2 business days. Please note that our warehouse operates Monday through Friday, so processing times do not include weekends or national holidays.

What happens during order processing?

During this timeframe, our team is hard at work verifying your payment details, conducting a thorough quality assurance check on your items, and carefully packing your dress so it arrives in perfect condition.

Can I change my order after placing it?

Because we begin processing orders almost immediately to ensure fast delivery, we have a very small window to make changes. If you need to modify your order (such as changing a size or color), please contact Customer Support immediately. Once an order is being packed, it cannot be changed.

Can I cancel my order after placing it?

Orders can only be canceled if they have not yet been processed or shipped. If you need to cancel, please reach out to us as soon as possible. Once your order has left our warehouse, it cannot be canceled, and you will need to initiate a return through our portal once the dress arrives.

What if I entered the wrong shipping address?

Reach out to our Customer Support team the moment you realize the error. If the order has already shipped, we are unable to change the address on our end. In that case, you will need to contact the shipping carrier (such as UPS or USPS) directly with your tracking number to request a package reroute.

When does my order move to shipment?

Your order officially moves to the shipment phase the moment it is picked up by the shipping carrier from our warehouse. As soon as this happens, we will send you an email containing your tracking information.

Can I change my shipping address after ordering?

Yes, but only if your order has not yet been dispatched. Please contact us immediately with your order number and the correct address.

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How do I contact support about order processing?

If you have any questions about the status of your order, you can reach our Customer Support team by emailing us, using our website's live chat feature, or calling our support line. Please have your Order Number ready so we can assist you as quickly as possible!

Can multiple items ship separately?

Yes! If your order contains multiple dresses, they may be sourced from different warehouse locations. In this case, your items will arrive in separate packages, and you will receive individual tracking numbers for each shipment.

Will I be notified of processing delays?

Absolutely. If there is a significant delay with your order or if we need additional information from you, our Customer Support team will proactively reach out to you via email or phone.

What happens if an item is out of stock?

In the rare event that a dress you ordered is found to be out of stock or fails our quality inspection, our team will notify you immediately via email. You will be given the option to choose an alternative dress, wait for a restock, or receive a full refund.

Can special-order dresses take longer?

Yes. Special-order items are requested directly from the designer's warehouse upon your purchase. These inherently take additional time to process, and our team will notify you of the expected timeline for approval before finalizing your order.

Do designer dresses require additional processing?

Generally, no. Our designer collections are typically ready-to-ship just like the rest of our inventory. However, certain exclusive designer pieces or out-of-stock items may require a special order.

Can processing times vary by dress style?

Most of our inventory is ready-to-ship and follows the standard 1–2 business day processing time. However, select styles may be stored in secondary warehouse locations, which can occasionally add an extra day to the processing time.

Why is my order still processing?

An order might remain in the processing stage slightly longer than usual during peak formal wear seasons (like prom or homecoming), during major holidays, or if our fraud prevention system requires us to verify your payment details.

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