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Red Sweetheart Floor-Length Sequin Prom Dress with Lace-Up Corset Back Amarra 94270

Order Tracking

How do I track my order?

The easiest way to track your order is by clicking the tracking link provided in your shipping confirmation email. If you created an account with us at checkout, you can also log in to The Dress Outlet website, navigate to your "Order History," and click on your current order to view its real-time status.

When will I receive tracking information?

You will receive an email containing your tracking information as soon as your order has been packed and a shipping label has been created. This typically happens within 1 to 2 business days after placing your order.

My tracking number isn't working. What should I do?

Don't panic! When a tracking label is first created, it can take up to 24 to 48 hours for the shipping carrier (like UPS or USPS) to scan the package into their system. If your link isn't showing data yet, please check back the next business day.

Why hasn't my tracking updated?

Tracking updates occur only when the package is scanned at a new carrier facility. It is completely normal for a package to go a few days without an update, especially if it is in transit between long-distance hubs or traveling over a weekend.

How often does tracking information refresh?

Tracking information updates continuously as the carrier scans your package at various checkpoints along its route. However, the exact frequency depends entirely on the carrier and the shipping method selected.

What do shipping status updates mean?

Label Created / Pre-Transit: Your order is packed and waiting for the carrier to pick it up from our warehouse.
In Transit: Your package is actively moving through the carrier's network toward your destination.
Out for Delivery: The package has reached your local post office or distribution center and will be delivered to your address today.
Delivered: The carrier has dropped off the package at your specified shipping address.

Can I track my order without an account?

Absolutely. You do not need an account to track your package. You can simply use the tracking link sent to the email address you provided during guest checkout.

V-Neck Mini Sequin Cocktail Bodycon LaDivine 2424

Who is responsible once the package is delivered?

Once the shipping carrier logs the package as "Delivered" to the address provided at checkout, the responsibility for the package transfers to the customer. The Dress Outlet is not responsible for lost or stolen packages after a successful delivery scan.

What should I do if my package arrives damaged?

If your box arrives visibly damaged and the dress inside is affected, please contact our Customer Support team within 48 hours of delivery. Be sure to include your order number and clear photographs of both the damaged packaging and the damaged item so we can assist you.

Can I reroute a package after shipment?

Once a package leaves our warehouse, we cannot change the shipping address. If you need to reroute your package, you will need to contact the carrier directly (e.g., using UPS My Choice) to see if they can redirect it or hold it at a local facility for pickup.

What if my package is returned to the sender?

Packages are usually returned to us if the shipping address was entered incorrectly at checkout or if multiple delivery attempts failed. Once the package arrives back at our warehouse, we will contact you. You may be required to pay an additional shipping fee to have the order sent out a second time.

What if my package is lost?

If your tracking information has not updated for an extended period, or if the carrier confirms the package is lost in transit, please contact our Customer Support team. We will work with the carrier to investigate and help resolve the issue for you.

What if my package is delayed?

While we strive for prompt delivery, unforeseen circumstances like severe weather, natural disasters, or carrier logistical issues can cause delays. We recommend checking your tracking link for any active alerts from the carrier. Please note that shipping fees cannot be refunded for weather or carrier-related delays.

What if tracking shows delivered, but I didn't receive it?

Sometimes carriers mistakenly mark a package as delivered a day early, or they may tuck it in a hidden spot to protect it from weather and theft. We recommend:

Looking around your porch, side doors, and behind planters.
Check with your neighbors or your building's leasing office.
Waiting 24 hours to see if it arrives the next day. If it still hasn't shown up, contact the shipping carrier directly to inquire about the delivery drop-off scan.

Can customer service help track my package?

Yes! If you are having trouble locating your tracking link or understanding the carrier's updates, our Customer Support team is happy to look it up for you. Just have your Order Number ready.

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