Return Policy

Are return shipping fees refundable?

No, the customer is strictly responsible for covering all return shipping costs, and these fees are not refundable.

How long do I have to return an item?

You must request a return within 7 days of delivery and ship it back within 14 days of approval.

Can I exchange a dress for a different size?

Yes, you can exchange an eligible item once per order without a restocking fee, making the new dress a final sale.

How do I start a return?

Start your return by logging into their online return portal with your email or tracking number within 7 days.

What is The Dress Outlet's return policy?

You have 7 days to request a return. Refunds incur a 30% restocking fee, while store credit incurs 10%.

Can I return an international order?

No, international orders are considered final sale and are not eligible for return or exchange unless the incorrect item arrived.

What if I receive a damaged dress?

If you receive a damaged or incorrect item, immediately contact their customer service team to arrange a proper resolution.

Can I return sale dresses?

No, any items marked as "Sale" or "Final Sale" cannot be returned, refunded, or exchanged under any circumstances.

How long does it take to process a refund?

Refunds generally take 3 to 5 business days to process after The Dress Outlet successfully receives your returned item.

What items cannot be returned?

Final sale items, dresses marked "Sale", items purchased with store credit, prior exchanges, and most international orders cannot be returned.

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