Refund Policy

Royal Sweetheart Mini Rhinestone Cocktail Dress Bodycon Dress Jovani 53583

Will my return shipping fees be refunded?

No. The customer is strictly responsible for covering all return shipping costs, and these shipping fees are non-refundable.

How long does it take to process my refund?

Once The Dress Outlet successfully receives and inspects your returned item at their warehouse, it typically takes 3 to 5 business days to process the refund to your account.

How do I start a return for a refund?

To initiate a refund, you must log into the online return portal using your email address or your package tracking number within the 7-day eligibility window.

How many days do I have to return an item for a refund?

You must submit your return request within 7 days of receiving your order. Once your return is approved, you have exactly 14 days to ship the item back to the warehouse.

What is the standard refund policy?

You have 7 days from the date of delivery to request a return. Standard refunds back to your original payment method will incur a 30% restocking fee. If you opt for store credit instead, the restocking fee is reduced to 10%.

Sweetheart Floor-Length Satin Evening Formal Dress LaDivine 7483

How do I get a refund if my dress arrived damaged or incorrect?

If you receive a damaged or incorrect item, do not use the standard return portal. You must immediately contact The Dress Outlet’s customer service team so they can arrange a proper resolution for the issue.

Can I get a refund for an item I purchased using store credit?

No. Any items purchased using store credit are considered final sale and cannot be returned for another refund.

Can I return an international order for a refund?

No. International orders are considered final sale and do not qualify for a return or a refund. The only exception is if you received an incorrect item.

Can I get a refund if I bought a "Sale" dress?

No. Items marked as "Sale" or "Final Sale" cannot be returned or refunded under any circumstances.

Are there any specific items that cannot be refunded?

Yes. Any items marked "Sale" or "Final Sale," dresses purchased using store credit, previous exchanges, and most international orders are entirely ineligible for refunds.

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