Exchange Policy

Who should I contact about returns, exchanges, or refunds?

You can initiate standard returns and exchanges directly through the online returns portal. For specific issues, such as receiving a damaged or incorrect dress, you should contact their customer service team directly via phone or email.

How long does exchange processing take?

You have 7 days from delivery to request the exchange and 14 days after approval to ship the item back. If you choose the instant exchange option, you must return the original dress within 14 days; otherwise, you will be billed for the new dress, and the exchange will be denied.

Can I exchange a dress for another style?

Yes, exchanges are permitted as long as your original item is not marked "Sale" or "Final Sale". There is no restocking fee for an exchange, but the replacement dress will be a final sale.

How do I exchange a dress for a different size?

To start an exchange, log in to the online return portal using your email or tracking number. You must submit your request within 7 days of the date your order was delivered.

Does The Dress Outlet offer exchanges?

Yes. You can exchange an eligible item once per original order. Keep in mind that the new item you receive from an exchange is categorized as a final sale and cannot be returned, refunded, or exchanged again.

Prom Dresses Sequin Long Formal Floral Beaded Prom Dress Blush

Do I have to pay for shipping when making an exchange?

Yes, customers are responsible for the return shipping costs to send the original dress back to the warehouse. However, standard exchanges for a different size or style do not incur the standard restocking fee.

What happens if the item I want to exchange for is out of stock?

If the specific size or style you want is unavailable when your exchange is processed, the system will not be able to fulfill the request. In this situation, you will need to choose a different available style or opt for store credit to use when the desired item restocks.

Are there any items that are not eligible for an exchange?

Yes. Any item explicitly marked as "Sale" or "Final Sale" cannot be exchanged. Additionally, international orders and dresses that were already received from a previous exchange are considered final sale and do not qualify for another exchange.

What condition must the dress be in to qualify for an exchange?

All dresses must be unworn, unwashed, and unaltered with the original tags still attached. If the item shows any signs of wear, such as makeup, deodorant marks, pet hair, or strong odors, the exchange request will be rejected, and the item will be sent back at your expense.

Can I exchange my dress for another size or color?

Yes. If your preferred size or color is available, The Dress Outlet can assist with an exchange according to our exchange policy.

New Arrivals

Prom Dresses

Follow us on Instagram

Start a return

Your cart is empty