Report a Product Defect

We stand behind the quality of every dress we sell. If your order arrives with a manufacturing defect or was damaged in transit, let us know right away so we can make it right.

Defect Reporting Window

• Report Within 48 Hours: You must contact our customer support team within 48 hours of your delivery date to report a damaged or defective item.

• Photos Required: Clear photos of the defect or damage (including the item's tag and packaging) must be included with your report so our team can properly assess the issue.

What Qualifies as a Defect?

• Manufacturing flaws (e.g., broken zippers, loose seams, missing beading/sequins, fabric flaws)

• Items damaged during shipping

• Incorrect item received

Please Note: Normal wear, sizing issues, or dissatisfaction with color/style are not considered defects and fall under our standard Return Policy instead.

Resolution Options for Defective Items

Unlike standard returns, defective or damaged items are not subject to restocking fees. Once your claim is approved, we offer:

1. Replacement: We will ship you a new, non-defective unit of the same item at no additional cost (subject to availability).

2. Refund: Full refund to your original payment method, with no restocking fee deducted.

3. Store Credit: Full value issued as a digital gift card (valid for 5 years), with no restocking fee deducted.

How to Report a Product Defect

Step 1: Contact Customer Support 

Reach out to our team within 48 hours of delivery via phone at (213) 642-1003 or through our Contact Us page. Please have your order number ready.

Step 2: Submit Photos 

Attach clear photos showing:

• The specific defect or damage up close

• The full garment

• The original packaging (if damage occurred during shipping)

Step 3: Wait for Review. 

Our team will review your claim and photos, typically within a few business days, and follow up with the next steps.

Step 4: Resolution 

Once approved, choose your preferred resolution (Replacement, Refund, or Store Credit). If a return shipment of the defective item is required, we will provide a prepaid shipping label at no cost to you.

Important Notes

• Claims submitted after the 48-hour window may not be eligible for a fee-free resolution and may instead need to go through our standard return process.

• Final Sale items are still eligible for defect claims. The Final Sale designation only applies to standard returns/exchanges, not to manufacturing defects or shipping damage.

• Keep all original packaging and tags until your claim is fully resolved, as our team may request them for inspection.